Refund/Return Policy

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At Violin Plot, we are dedicated to providing high-quality products/services and ensuring customer satisfaction. This Refund/Return Policy outlines the conditions and process for obtaining refunds or returns if you are not fully satisfied with your purchase or service.

1. Eligibility for Refunds and Returns

Our policy is valid for 30 days from the date of purchase. After this period, we are unable to offer a refund or return unless stated otherwise in a specific contract or agreement.

To be eligible for a return or refund:

• For Products: The product must be unused, in the same condition as when you received it, and in its original packaging.
• For Services: If you are dissatisfied with the service provided, you must notify us within 14 days from the date of service delivery. We will assess the issue and take corrective action.

Non-Refundable Products/Services

The following are non-refundable:

• Custom-made or personalized products
• Downloadable digital content
• Services that have already been rendered or partially completed (unless stated otherwise in the service agreement)
• Gift cards and promotional items

2. How to Request a Refund or Return

If you wish to request a refund or return, please follow the steps below:

For Products:

1. Contact Us: Email us at [email protected] or call us at [Insert your contact number] to initiate the return process. Include your order number, product details, and reason for return.
2. Return Authorization: After approval, you will receive a return authorization with instructions on where to send the product.
3. Return Shipping: Pack the product securely, include your receipt or proof of purchase, and ship the product to the specified address. You will be responsible for return shipping costs unless the item is defective or damaged.
4. Inspection and Refund: Once we receive and inspect the product, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

For Services:

1. Contact Us: Notify us via email at [email protected] or call [Insert your contact number] with the service details and your concerns within 14 days of service completion.
2. Review and Resolution: We will review your request. If the service did not meet the agreed terms, we will work with you to resolve the issue or offer a partial/full refund.
3. Refund Processing: If approved, the refund will be issued to your original payment method within 7-10 business days.

3. Late or Missing Refunds

If you have not received your refund after the processing time:

1. Check your bank or credit card statement again.
2. Contact your credit card provider, as there may be a delay in posting.
3. If the issue persists, contact us at [email protected]

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [email protected] to arrange the exchange.

5. Shipping Costs

• For Returns: You are responsible for paying the shipping costs for returning products unless the item was defective or we made an error in shipping.
• Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund unless waived in specific circumstances.

6. Cancellations

If you wish to cancel an order or service before it is processed or delivered, contact us immediately at [email protected]. We will try to accommodate your request, but once the order has been processed or the service has been rendered, cancellation may not be possible.

7. Gifts

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

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